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Mayo Civic Center

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Customer Focus: Meeting the needs of internal and external customers while balancing the community's varying interests; providing quality services in a professional manner; listening to and anticipating customers' needs; delivering services accurately and timely; serving all customers fairly and equally; establishing and maintaining effective relationships.

Identify, plan for, and support customer needs.

  • I will be knowledgeable about my department's services and my responsibilities within it.
  • As services change, I will adapt to find solutions.
  • I will comply with the established minimum criteria for standard operational procedures (checklists, guide sheets, etc.)
  • I will make established informational resources available in my area of responsibility to keep customers current. Examples: Handouts, workshops, service directories, web sites, press releases, public notices, directional signs, etc.
  • I will proactively seek out improvements where necessary.

Seek and consider input from our customers to continually improve services.

  • I will use community involvement activities, feedback surveys, and input from customers.
  • I will actively and respectfully listen to customers' needs.

After a negative call or situation, I will debrief with my immediate supervisor and evaluate options for procedural improvements.

Treat every customer well.

  • I will be respectful, empathetic, and solution oriented.
  • I will ask the customer if their needs were met.
  • I will interact with customers in the most personal and professional manner possible.

Respect: Treating all people with respect; valuing diverse perspectives; recognizing and encouraging individual needs, aspirations and capabilities; providing an equitable and supportive environment for a multicultural workforce and community; promoting human rights; mutual respect and courtesy; applying principles of equal employment opportunity.

History of Mayo Civic Center

In 1938, the civic leaders of the City of Rochester dedicated the new Mayo Civic Auditorium. This building, designed as a dual-venue complex, provided much needed entertainment for the citizens of a growing community.

The brick & concrete structure housed two very different types of activities. The 1700 seat arena was designed to promote athletic events and included a rink for skating and ice hockey. The 1340 seat theatre was intended as a showcase for fine arts and was designed to accommodate midsized theatrical and musical productions. The complex had separate entrances for each venue but a connected back-of-house area. Balconies were constructed in both the theatre and arena. Steel trusses provide the structural clear span necessary for both spaces. The original building was designed by Ellerbe and Company of St. Paul, MN.



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Details and Specs

Hours of Operation: Not Listed
Notes: None Listed

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