Red Roof Inn
James Trueman, a builder in the Columbus area, started Red Roof. Red Roof's first inn opened in Columbus, Ohio. It was 1973 and room rates were just $8.50 a night.
Jim believed, like many of our guests, in simplicity and economy without giving up quality. He focused on the meaning of value.
Today, Red Roof has 345 inns in 36 states, employs over 6,000 people and serves millions of guests each year.Today, Red Roof features almost 350 hotels. We are proud of our new "Next Gen II" rooms and know that you will find them comfortable and welcoming.
Red Roof continues to grow and provide new comforts to all travelers, at an economical price. We have been voted #1 in the Economy hotel sector for 2011!
We value all of our guests and hope that we can provide a caring, comfortable environment for you.BRAND RECEIVES ACCOLADE FOR SECOND YEAR IN A ROW BY THE REVIEWMETRIX™ CONSUMER SATISFACTION INDEX
Red Roof® is ranked number one, once again! For the second year in a row, Red Roof has earned the highest customer satisfaction score among its economy lodging competitors according to the ReviewMetrix™ Consumer Satisfaction Index.
Based on Trip Advisor® online reviews, guests ranked Red Roof's rooms, service and overall value higher than its economy brand competitors. ReviewMetrix was created in partnership with Trip Advisor by Market Metrix as a source to manage online guest reviews and analyze competitor performance, turning all of the guest reviews into actual data.
"Our customers come first and it's essential that we listen to their changing needs and give them what they want, especially in this highly competitive environment," said Red Roof President Andrew Alexander. "The recognition we received as the #1 ranking on the Customer Service Index by ReviewMetrix for the second year in a row, validates that the Red Roof offer of 'Nice Place. Nice Price' resonates with our customers."
Indicative of its customer loyalty, Red Roof ranked the highest across all categories which include location, service, value, cleanliness, rooms and overall ranking. Red Roof surpassed its economy lodging competitors on the 100 point scale across all categories.
"Consumer reviews of hotels provide honest insights about the guest experience," said Jonathan Barsky, Ph.D. Co-founder of Market Metrix and Chief Research Officer. "Red Roof's excellent customer reviews, significantly outscoring their competitors in 2011, point to a keen ability to understand and deliver what guests want across a very demanding client base."
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